We're here to make your experience with Callaway Golf Pre-Owned & Outlet great! Call Toll Free 800-200-4726 to speak with a Customer Service Representative.
Customer Service Hours
|Mon - Thur:||8am - 7pm CT|
|Friday:||8am - 5pm CT|
|Saturday:||9am - 3pm CT|
Callaway Golf Pre-Owned & Outlet
9013 Tuscany Way
Building 1, Suite 110
Austin, TX 78754, USA
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Top Frequently Asked Questions
Q: When will my order ship?
We ship orders every business day, Monday through Friday. All orders processed by 2:00 PM CT typically ship the same business day. Exceptions to this include orders placed on a holiday as well as any order requiring special handling such as length/lie angle adjustments, re-gripping or customer service issues. Orders that include custom options may require an additional business day to ship. UPS Ground orders placed over the weekend may also be delayed due to high shipping volume on Mondays and Tuesdays.
Q: How can I track my order once it ships?
You will receive a shipping confirmation email and tracking number when your order leaves our facility. We use UPS for all of our shipments to the U.S. and Canada. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at UPS.com.
Q: Do my clubs come with headcovers?
All Callaway Golf woods are shipped with a Callaway Golf headcover.
Original Callaway Golf HeadcoversProvided we have one in stock, you may also purchase an original model-specific headcover. These are available in various conditions ranging from Good to Very Good.
Other Manufacturer EquipmentTrade equipment from other manufacturers will not include a headcover. It is possible that a matching headcover may be available for purchase, but because they are not required for trade items, headcovers are not included with the purchase of non-Callaway Golf products. If you are looking for a headcover from a Other Manufacturer Equipment product, check on our Headcovers page.
Q: Can I customize my Certified Pre-Owned Callaway clubs?
Yes, we can customize most all of our Callaway clubs, but we're not able to customize any non-Callaway clubs. All non-Callaway clubs are sold as is. On most Callaway clubs, we can customize all of the features below:
- Custom Grip
- Grip Size (wraps)
Q: Do my Callaway Golf Pre-Owned clubs come with a warranty?
Callaway Golf Pre-Owned warrants its golf clubs are free of defects in material and workmanship for a period of twelve (12) months following the date of purchase from CGPO. CGPO will, without charge to the customer, repair the club or any part thereof which proves to be defective during normal use within the first twelve months after the date of purchase or, at its option, replace the club with a new or refurbished club. Paint and other cosmetic finishes, subject to normal wear and tear, like ball marks or scratches on the clubhead caused by ball strikes or failure to use headcovers, are not covered by this warranty but can be repaired for a fee. In order to obtain warranty service, simply contact Callaway Golf Pre-Owned at 800-826-6174.
Q: As an international customer, are these prices in US Dollars?
All pricing will be in US Dollars. When ordering goods from Callaway Golf Pre-Owned & Outlet for delivery outside of the US, you may be subject to import duties, taxes and brokerage fees, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, including UPS brokerage fees.