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Help with an Existing Order

Tracking Your Shipment

You will receive a shipping confirmation email and tracking number when your order has been shipped. You can use the tracking number provided in your shipping confirmation email to track the progress of your shipment on the carrier's website.

If for some reason you cannot track your package or need assistance, please contact our Customer Service department.

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Condition Guarantee

Every Certified Pre-Owned club you buy is backed by Callaway Golf, which means you can shop with the confidence that you're getting the best possible quality. We guarantee that the condition of the club you get will match what was represented online. If you disagree, no problem. Send it back for a 100% refund of the purchase price. See Details

Price Protection Guarantee

If the price of a product on CallawayGolfPreOwned.com is lowered within 14 days from the original purchase date of the same product, we will provide a price adjustment (i.e. a partial refund) at your request. We will honor the Price Protection Guarantee on CURRENT PROMOTIONS ONLY. See Details

90 Day Buy-Back Policy

12-Month Warranty

The promise of a great Certified Pre-Owned club doesn't stop when you hit the course. Just like any new Callaway Golf product, a Certified Pre-Owned club comes with a 1-year limited warranty against defects. That means if something happens to your club that is directly related to an original manufacturing defect, we'll fix or replace it. No questions asked. See Details

Certificate of Authenticity

Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. You can shop confidently with Callaway Golf Pre-Owned & Outlet, knowing that Callaway Golf puts its stamp of approval only on Certified Pre-Owned products.

All drivers, fairway woods, hybrids, and putters are shipped with our exclusive Callaway Universal headcovers (a $14.99 value). Our new, multi-purpose headcovers feature a universal fit designed to match your specific club type.

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Only Certified Pre-Owned clubs come with the same 1-year limited warranty against defects you get with any new Callaway Golf club purchase. The promise of a great Certified Pre-Owned club doesn't stop when you hit the course. Just like any new Callaway Golf product, a Certified Pre-Owned club comes with a 1-year limited warranty against defects. That means if something happens to your club that is directly related to an original manufacturing defect, we'll fix or replace it. No questions asked.

See something you like but not sure it's the club for you? We offer the ability to purchase any club today, and then try it in real-world conditions for up to 90 days. If you don't like it for any reason, we'll buy it back from you for a preset store credit value, sent as an e-gift card. This is NOT a cash refund. The e-gift card may go toward the purchase of any other product sold by Callaway Pre-Owned. E-gift cards can be redeemed on the CallawayGolfPreOwned.com website, or call 800-826-6174 to speak directly to one of our sales representatives. E-gift cards are NOT redeemable through Callaway Golf retail accounts or through CallawayGolf.com, OdysseyGolf.com, or CallawayGolfGiftCard.com, nor can a Callaway Golf Gift Card be used on CallawayGolfPreOwned.com website. Please note that accessories do not qualify for the Buy-Back Guarantee. Once an accessory has been used, it cannot be returned.

The amount we will pay under the Buy-Back Guarantee is based on the length of time you have played the club: 90% back up to 30 days, 80% from 31-60 days, and 70% from 61-90 days.

Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. Accept no substitutes.

Callaway Golf's unwavering commitment to innovation and the creation of new golf technologies is well-established. Because of the company's success in producing easy to use, forgiving golf clubs for every player, there are many imitations. But you can shop confidently with Callaway Golf Pre-Owned, knowing that Callaway Golf puts its stamp of approval only on Certified Pre-Owned products. To demonstrate that trust, every Certified Pre-Owned club you buy will come with a Certificate of Authenticity from Callaway Golf sent via email.

Every Certified Pre-Owned club you buy is backed by Callaway Golf, which means you can shop with the confidence that you're getting the best possible quality. For example, we guarantee that the condition of the club you get will match what was represented online. If you disagree, no problem. Send it back for a 100% refund of the purchase price.

If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100% refund will be given for the price you paid for the product. You will be responsible for all shipping costs unless an incorrect product was shipped.