Guaranteed Performance

Every Certified Pre-Owned club you buy is backed by Callaway Golf, which means you can shop with the confidence that you're getting the best possible quality. For example, we guarantee that the condition of the club you get will match what was represented online. If you disagree, no problem. Send it back for a 100% refund of the purchase price.

Money Back Benefits:
1. Guarantees the condition of our clubs.
2. If you don't agree, send it back for a full refund of the purchase price!


If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100% refund will be given for the price you paid for the product. You will be responsible for all shipping costs unless an incorrect product was shipped.

See Returning Merchandise

Price Protection Guarantee

If the price of a product on CallawayGolfPreOwned.com is lowered within 14 days from the original purchase date of the same product, we will provide a price adjustment (i.e. a partial refund) at your request. The price protection adjustment will equal the difference between the original product purchase price and the lowered, or promotional price, of the same product. If you've noticed a price change on an item you have purchased, please contact us and one of our Customer Service Associates will be happy to help you.



Price protection adjustments are only available on qualified items purchased at CallawayGolfPreOwned.com. Price protection adjustments exclude the following products and promotional periods: clearance products, other brand products, products purchased on the Callaway Golf Pre-Owned eBay storefront, products purchased using an employee discount, products purchased using an affiliate discount, and products purchased up to 14 days before Black Friday and Cyber Monday.

Trade In! Trade Up!

Callaway Golf's exclusive Trade In! Trade Up! Program can lower your total cost to upgrade in three simple steps. It's the easiest way to upgrade your existing Callaway Golf or other brand equipment. Find out how much your current clubs are worth.

Learn More

Customer Testimonials

"...Knowledgeable golfers at the end of their customer service lines..."

"You guys confirmed what I've always told people, Callaway Golf Pre-Owned & Outlet is a great company with outstanding customer service."

Buy It, Then Try It!

See something you like but not sure it's the club for you? We offer the ability to purchase any club today, and then try it in real-world conditions for up to 90 days. If you don't like it for any reason, we'll buy it back from you for a preset value.

Buy Back Benefits:
1. The most flexible, low cost way to be sure the Callaway Pre-Owned clubs you purchase fit your game.
2. Receive store credit that you can use to purchase another item from Callaway Pre-Owned.
3. "Friendliest" way to purchase Callaway Golf products!

This is NOT a cash refund. The in-store credit is good for one year toward the purchase of any other product sold by Callaway Pre-Owned. To redeem the in-store credit, call 800-826-6174 to speak directly to one of our sales representatives.

Please note that accessories do not qualify for the Buy-Back Guarantee. Once an accessory has been used, it cannot be returned.

The amount we will pay under the Buy-Back Guarantee is based on the length of time you have played the club:

Club Buy-Back Value

If you determine that you would like us to buy your club back from you, simply contact us by phone at 1-800-826-6174 or by email. We will authorize the buy-back and determine the associated in-store credit you will receive based on the amount of time you have owned the club. You are responsible for all shipping charges associated with sending the buy-back club(s) to Callaway Pre-Owned. Returned items must be received within 10 days of issuing the return to receive your in-store credit.

Club Wear:
We only require that the clubs experience "normal" use and do not have any chips, dings or pop-up marks as set out in our standard Trade In! Trade Up! Program. If there is structural damage to a club, or if there is any physical work done to a club (reshaft, loft or lie tweak, length adjustment, etc.), the buy-back obligation will be voided. Regripping is always ok and will have no effect on the buy-back price.

We sincerely hope you take advantage of our unique Buy-Back Guarantee and find the right clubs for your game!

Superior Customer Service

We're always available to answer questions or help you track your order. Call us today at 1-800-826-6174 or e-mail us to speak with a trained Callaway Golf expert.

10-Point Inspection Process

It's how we ensure that every Certified Pre-Owned club meets our exacting standards.
Everything else is just "used."

1. Structural integrity of head
2. Cosmetic evaluation / clean-up
3. Proper length
4. Proper loft
5. Serial number authentication

6. Structural integrity of shaft
7. Grip replacement
8. Proper lie
9. Proper swing-weight
10. Field test

12-Month Warranty

Only Certified Pre-Owned clubs come with the same 1-year limited warranty against defects you get with any new Callaway Golf club purchase.

The promise of a great Certified Pre-Owned club doesn't stop when you hit the course. Just like any new Callaway Golf product, a Certified Pre-Owned club comes with a warranty against defects. That means if something happens to your club that is directly related to an original manufacturing defect, we'll fix or replace it. No questions asked.

Simple, Flat-Rate
Shipping

No matter how many items you purchase, we'll ship your order anywhere in the contiguous US for only $9.95.

Flat Rate Shipping removes the guesswork. It can be frustrating when a good deal ends up not so great once shipping and tax is factored in. We've streamlined the ordering process to provide a simple, up-front purchasing experience. No matter how many items you order, ship everything within the contiguous 48 United States for the flat rate of $9.95 per order. It's that simple. Plus, all purchases are sales tax free when shipped outside the states of Texas and California.

Certificate of Authenticity

Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. Accept no substitutes.

The Real Deal
Callaway Golf's unwavering commitment to innovation and the creation of new golf technologies is well-established. Because of the company's success in producing easy to use, forgiving golf clubs for every player, there are many imitations. But you can shop confidently with Callaway Golf Pre-Owned & Outlet, knowing that Callaway Golf puts its stamp of approval only on Certified Pre-Owned products. To demonstrate that trust, every Certified Pre-Owned club you buy will come with a Certificate of Authenticity from Callaway Golf.

Online Customization

Customizing your clubs is easier than ever! Now you have the power to change nearly any specification to meet your exact needs. Just click "Customize" before you add to Cart.

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Free Callaway Golf Headcover

Included with every driver, fairway wood or hybrid purchase.

All Callaway Golf woods are shipped with our exclusive Barrel headcovers (a $14.99 value). These new, multi-purpose headcovers are designed to match any Callaway Golf club and are only available with Certified Pre-Owned Callaway Golf clubs.

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