Our Guarantees

Product Conditions

Callaway Golf Pre-Owned will buy back any club for a fixed price - determined at the original time of purchase - for an in-store credit. This is NOT a cash refund. The in-store credit is good for one year toward the purchase of any other product sold by Callaway Golf Pre-Owned. To redeem the in-store credit, call 800-826-6174 to speak directly to one of our sales representatives. Any in-store credit not used within one year of receipt will become void and will no longer be applicable toward a purchase.

Please note that accessories do not qualify for the Buy-Back Guarantee. Once an accessory has been used, it cannot be returned.

  • Buy-Back Benefits
  • The most flexible, low cost way to be sure the Callaway Golf Pre-Owned clubs you purchase fit your game.
  • Receive store credit that you can use to purchase another item from Callaway Golf Pre-Owned.
  • "Friendliest" way to purchase Callaway Golf products!

The amount we will pay under the Buy-Back Guarantee is based on the length of time you have played the club:

If you determine that you would like us to buy your club back from you, simply contact us by phone at 800-826-6174 or by e-mail at support@callawaygolfoutlet.com. We will authorize the buy-back and determine the associated in-store credit you will receive based on the amount of time you have owned the club. You must contact us to receive a Return Merchandise Authorization (RMA) number prior to sending the club back to us (see Return Policy below). You are responsible for all shipping charges associated with sending the buy-back club(s) to Callaway Golf Pre-Owned. Returned items must be received within 10 days of issuing the RMA to receive your in-store credit.

Club Wear:
We only require that the clubs experience "normal" use and do not have any chips, dings or pop-up marks as set out in our standard Trade In! Trade Up! Program. If there is structural damage to a club, or if there is any physical work done to a club (reshaft, loft or lie tweak, length adjustment, etc.), the buy-back obligation will be voided. Regripping is always ok and will have no effect on the buy-back price.

We sincerely hope you take advantage of our unique Buy-Back Guarantee and find the right clubs for your game!