Customer Service

Mon - Thur:   8am - 8pm   CT
Fri:   8am - 5pm   CT
Sat:   9am - 3pm   CT
Sun:   Closed


Help with an Existing Order

Need to make changes to an order? Do you need tracking info for your existing order? Would you like to find out how to report a problem with shipment/delivery? Do you need info on how to return a product to us?

You will receive a shipping confirmation and tracking number when your order has been shipped. We use UPS for all of our international shipments. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at

If for some reason you cannot track your package or need assistance, please contact a Customer Service Representative at 512-247-7617 or e-mail

15 Day Money Back Guarantee

Callaway Golf wants you to be fully satisfied with every item you purchase from If you are not satisfied with the item you have purchased, you may return it within 15 days of delivery for a full refund of the product price.

This does NOT include shipping, handling, or any customization charges that may have been assessed.

To qualify for a full refund:

  • The item must be returned in new and unused condition.

  • Accompanied by a Return Merchandise Authorization (RMA).

  • Must be complete with all parts and accessories in-tact.

To obtain a Return Merchandise Authorization (RMA) please contact a Sales and Customer Service Representative toll free at 800-200-4726.

90 Day In Store Credit Buy Back Guarantee

Callaway Golf Pre-Owned & Outlet will buy back any club for a fixed price* - determined at the original time of purchase - for an in-store credit. This is NOT a cash refund. The in-store credit is good toward the purchase of any other product sold by Callaway Golf Pre-Owned & Outlet.

  • 15 – 30 Days: 90% of the purchase price

  • 31 – 60 Days: 80% of the purchase price

  • 61 – 90 Days: 70% of the purchase price

To redeem the in-store credit, call 800-826-6174 to speak directly to one of our sales representatives.

90 Day Credit Card Buy Back Guarantee

Callaway Golf Pre-Owned & Outlet will buy back any club for a fixed price - determined at the original time of purchase for credit to the purchasing credit card when the return is accompanied by another Callaway Golf Pre-owned & Outlet purchase of equal or greater value.

  • 15 – 30 Days: 90% of the purchase price

  • 31 – 60 Days: 80% of the purchase price

  • 61 – 90 Days: 70% of the purchase price

To create your 90 Day Credit Card Buy Back, call 800-826-6174 to speak directly to one of our customer service representatives.

Return Over 90 Days

If more than 90 days have passed since the original purchase, the item cannot be returned under the Buy-Back Guarantee. It will, however, be eligible for trade according to the rules for the Trade In! Trade Up! Program.

Terms and Condition for Callaway Golf Pre-owned & Outlet Returns

We will authorize the buy-back and determine the associated in-store credit you will receive based on the amount of time you have owned the club. You must contact us to receive a Return Merchandise Authorization (RMA) number prior to sending the club back to us (see Return Policy below).

You are responsible for all shipping charges associated with sending the buy-back club(s) to Callaway Golf Pre-Owned & Outlet. Returned items must be received within 10 days of issuing the RMA to qualify for the "Buy Back" price quoted. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received.

We only require that the clubs experience "normal" use and do not have any chips, dings or pop-up marks as set out in our standard Trade In! Trade Up! Program. If there is structural damage to a club, or if there is any physical work done to a club (re-shaft, loft or lie tweak, length adjustment, etc.), the buy-back obligation will be voided. Re-gripping is always ok and will have no effect on the buy-back price.

Returning Merchandise to Callaway Golf Pre-Owned & Outlet

Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommended purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.

Money Back/Buy-Back Credit will be issued within 7-10 business days from receipt of your club(s), pending inspection and approval of your return.

If there are any questions or adjustments to be made, we will contact you to discuss them before issuing payment. If a refund is applicable, the value will be remitted to you in the same form used to make your original purchase (i.e. credit card or check). If a refund cannot be made in the same form, a check will be issued and will be mailed to the billing address we have on file.

Return Shipping Charges

If there is a problem with your order that was the fault of Callaway Golf Pre-Owned & Outlet, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid:

  • The club received was not what was ordered

  • The club received was defective (and you have contacted us within 15 days of receipt)

Under no circumstances, will Callaway Golf Pre-Owned & Outlet reimburse any expedited shipping charges for returned merchandise.

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