Callaway Golf Pre-Owned FAQs

Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.

Q: What is "Uniflex"?

Uniflex shafts are designed to increase stiffness with increased speed and become more flexible with a slower swing. These are the most common steel shafts in golf today. They are ideal for golfers who normally maintain a swing speed between 75 and 95 miles per hour.

Q: What does "HL" mean?

HL is an abbreviation for "High Launch." Clubs designated with HL have a lower center of gravity to assist in launching the ball on a high trajectory.

Q: What does "Draw Bias" mean?

Draw bias is referring to heel weighting on or in the club that will assist in closing the face upon impact. Draw bias is generally preferred by players who may be battling a slice.

  • Draw Bias – Assists in repairing a fade or slice.
  • Neutral Bias – Weighting concentrated in or on center of club.
  • Fade Bias – Weighting on or in toe of the club to assist in repairing a draw or hook.

Q: What flex should my shaft be?

Shaft flex is determined by one single factor...swing speed.

Senior or "A" Flex 70-90 mph
Regular Flex 80-90 mph
Stiff Flex 90-100 mph
X-Stiff Flex 100+ mph

Q: What is "Kick Point" and which one should I have?

When you swing your club, the shaft bends or "loads" to store power. It then straightens or "unloads" to release that power and help create club head speed. The flex point, also called the kick point, is the spot on the shaft where most of that bending takes place. The kick point is important because it helps determine the ball's trajectory after you hit it.

  • Your shaft can have a high, medium or low kick point.
    • Low Kick Point = Higher Trajectory
    • Mid Kick Point = Medium Trajectory
    • High Kick Point = Low Trajectory

Q: I see the term "CC" on your wedges. What does that mean?

CC stands for 'Condition of Competition' which means that the grooves conform to USGA guidelines

Q: What is "Bounce"?

Bounce is built into the sole of a wedge to keep it from digging into the turf or sand. The greater the bounce, the more the sole resists digging. Bounce helps prevent "fat" shots by keeping the club moving through the turf or sand. Having enough bounce is particularly important on sand shots. Too much bounce can make shots from firm conditions more difficult to execute.

Q: How do I know what irons are best for my game?

That is the million dollar question. As each golfer has different needs and abilities, determining the right set can be a daunting task. This question is best answered by speaking to one of our Golf Professionals and providing them with your information and discussing where you want to take your game. As a rule of thumb though, the chart below may assist.

Super Game Improvement (High Handicap, Beginners) Big Bertha Series
Game Improvement (Mid Handicap) X-Series (X20, X22, etc.)
Performance (Low, single digit Handicap) Tour and Forged Models

Q: What is "Lie Angle"?

Lie angle is the angle between the center of the shaft and the sole of the club. Upright means the toe of the club will be higher than standard and flat means the toe of the club will be lower than standard.

We are able to adjust the lie angle on most of our irons. Please contact one of our Golf Professionals to see if your selection may be altered.

Callaway Lie Angle Color Codes:

Blue 3up White 2up Green 1up None Std. Gold 1 Flat Red 2 Flat Yellow 3 Flat

Q: Can I customize my order?

Not every golfer has "standard" specifications, and having the right club in your hand is crucial for that "pure" contact that every golfer seeks. Taking advantage of our customization program can help you achieve your optimum results. Allow one of our Golf Professionals to assist you in processing your custom order. Please call 1-800-826-6174 to begin your customization

Q: How do I Trade In my existing clubs?

Callaway Golf's Trade In! Trade Up! Program is the easiest way to upgrade your existing Callaway Golf or other brand equipment. Find out how much your current clubs are worth. Learn More

Q: Do you ship Internationally?

We ship to over 150 countries worldwide

Learn More About International Shipping

Q: When will my order ship?

We ship orders every business day, Monday through Friday. All orders processed by 2:00 PM CT will ship the same business day. Exceptions to this include orders placed on a holiday as well as any order requiring special handling such as length/lie angle adjustments, re-gripping or customer service issues.

Q: How can I track my order once it ships?

You will receive a shipping confirmation email and tracking number when your order leaves our facility. We use UPS for all of our shipments to the U.S. and Canada. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at UPS.com.

Q: Do my clubs come with headcovers?

All Callaway Golf woods are shipped with a Callaway Golf headcover.

  • Original Callaway Golf Headcovers

    Provided we have one in stock, you may also purchase an original model-specific headcover. These are available in various conditions ranging from Good to Very Good.
  • Other Manufacturer Equipment

    Trade equipment from other manufacturers will not include a headcover. It is possible that a matching headcover may be available for purchase, but because they are not required for trade items, headcovers are not included with the purchase of non-Callaway Golf products. If you are looking for a headcover from a Other Manufacturer Equipment product, check on our Headcovers page.

Q: Can I customize my Certified Pre-Owned Callaway clubs?

Yes, we can customize most all of our Callaway clubs, but we're not able to customize any non-Callaway clubs. All non-Callaway clubs are sold as is. On most Callaway clubs, we can customize all of the features below:

  • Lie
  • Length
  • Custom Grip
  • Grip Size (wraps)

Q: Do my Callaway Golf Pre-Owned clubs come with a warranty?

Callaway Golf Pre-Owned warrants its golf clubs are free of defects in material and workmanship for a period of twelve (12) months following the date of purchase from CGPO. CGPO will, without charge to the customer, repair the club or any part thereof which proves to be defective during normal use within the first twelve months after the date of purchase or, at its option, replace the club with a new or refurbished club. Paint and other cosmetic finishes, subject to normal wear and tear, like ball marks or scratches on the clubhead caused by ball strikes or failure to use headcovers, are not covered by this warranty but can be repaired for a fee. In order to obtain warranty service, simply contact Callaway Golf Pre-Owned at 800-826-6174.